top of page
CONCH CART RENTALS
SUPPORT
CUSTMOMER HELP CENTER
Conch Cart Rentals is happy to assist you with your question and needs 24 hours a day.
HAVE YOU TRIED ASKING OUR AI CHAT?
Frequently asked questions
General
- Conch cart Rentals has a 48 hour notice cancellation policy to receive a refund. You are able at booking to select the Reservation & Refund Protection to protect your booking and allow for a cancellation inside the 48 hour policy. You will receive a full BOOKING refund (minus reservation & protection fees)
- YES, car seats are required by law for small children. requirements are available at : https://www.flhsmv.gov/safety-center/child-safety/safety-belts-child-restraints/ (https://www.flhsmv.gov/safety-center/child-safety/safety-belts-child-restraints/)Conch Cart Rentals has certified car seats for rental.
It's simple! Download the Conch Cart Rentals app from the App Store or Google Play. Set up your profile by adding your driver's license, proof of insurance, a selfie for AI verification, and a payment method. Then open the app, find a cart on the live map, and scan the QR code on the upper-left corner of the driver's mirror to unlock and go. No keys, no office visit required.
Conch Cart Rentals is the ONLY keyless golf cart rental in Key West. Here's how it works:
📱 Download our app
🪪 Verify your ID (AI-powered, takes 2 min)
📍 Find a cart on our live map
📲 Scan the QR code on the mirror
🎉 You're RIDING!
Every cart includes a Bluetooth speaker & one free tank of gas. 🎵
⛽
👉 Book now: https://fareharbor.com/embeds/book/conchcarts/?full-items=yes(https://fareharbor.com/embeds/book/conchcarts/?full-items=yes)
📲 Download the app:
APPLE: https://apps.apple.com/us/app/conch-cart-rentals/id6755973188(https://apps.apple.com/us/app/conch-cart-rentals/id6755973188)
GOOGLE PLAY: https://play.google.com/store/apps/details?id=com.joyride.conchcartrentals&pcampaignid=web_share(https://play.google.com/store/apps/details?id=com.joyride.conchcartrentals&pcampaignid=web_share)
Pre-book your Key West golf cart on FareHarbor and we'll:
✅ Stage your cart at your chosen pickup spot
✅ Send you a promo code to activate the app FREE (YOU PAID ON Fareharbor Already)
✅ Have you riding in under 2 minutes from arrival
No hassle. No hunting. Just pull up, scan, and go.
👉 Reserve your cart: https://fareharbor.com/embeds/book/conchcarts/?full-items=yes(https://fareharbor.com/embeds/book/conchcarts/?full-items=yes)
TROUBLESHOOTING
App not Loading / Login Issues
Payment Not Processing
Rental Confirmation not Showing Up
Cart Key Issues, GPS not Updating
Contacting Support for Emergencies
REFUNDS & CANCELLATIONS
LEGAL & POLICY LINKS
FEEDBACK & FEATURE REQUESTS
bottom of page
